Shipping policy
Delivery Terms & Conditions
1. Shipping & Delivery Policy
We are committed to delivering your orders promptly and securely. Please read our shipping terms carefully to understand our policies regarding delivery times, costs, and regions we serve.
2. Delivery Locations
We currently ship to the following regions:
- UK, EU, Switzerland
- For inquiries about deliveries outside our listed areas, please contact our customer service at contact@blueocean-industries.com.
3. Shipping Times
Orders are typically processed within 1-2 business days (excluding weekends and public holidays). Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| UK | 1-3 business days |
| EU Countries | 2-7 business days |
| Switzerland | 2-6 business days |
Please note that delivery times may vary depending on local postal services and customs clearance.
4. Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and order volume.
5. Order Tracking
Once your order has been dispatched, you will receive an email with tracking information to monitor your delivery. If you do not receive tracking details, please contact us at contact@blueocean-industries.com.
6. Customs, Duties, and Taxes
For orders outside the UK or EU, customers may become responsible for any applicable customs duties, taxes, and fees imposed by their local government. We recommend checking with local authorities before placing an order.
7. Delivery Delays
While we strive to meet our delivery timelines, delays may occur due to circumstances beyond our control, such as:
- Customs processing times
- High seasonal demand
- Postal strikes or natural disasters
If your order is delayed, please contact our support team for assistance.
8. Incorrect Address Policy
Customers are responsible for providing accurate shipping information. We cannot be held liable for lost or delayed orders due to incorrect or incomplete addresses. If you realize an error in your address, please notify us immediately.
9. Lost or Damaged Orders
If your order arrives damaged or does not arrive within the estimated time, please contact us within 5 days of the expected delivery date with your order details and photos (if applicable).
10. Changes & Cancellations
Orders can be modified or canceled before they are shipped. Once dispatched, changes cannot be made. To request a change, please reach out to our support team promptly.
Need help?
For any questions about our delivery terms, feel free to reach out to us at contact@blueocean-industries.com or through our contact page.